{"xsrfToken":"2153835002dc905febc761d7c1b69bc522a6691c_lout","branding":{"id":"4","key":"as","name":"Access Flow Global Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0082bd","headerLinkHoverBGColor":"#0082bd","headerBadgeColor":"#0082bd"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6ae226c2-935f-4c06-8e18-b938bcf74942/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDVhYWFlMy01MjQ2LTQ0ZWEtOWUzNS00OTY4NGUwMjM1MTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZhZTIyNmMyLTkzNWYtNGMwNi04ZTE4LWI5MzhiY2Y3NDk0MiI6WyJyZWFkIl19LCJleHAiOjE3MzU4NDY3NDQsIm5iZiI6MTczNTg0NjE0NH0.kyZhR8GCxf5WjiiishLNvT9_QsOrUQO1h4zJWmeUlj0&client=5d5aaae3-5246-44ea-9e35-49684e023519&mode=fit","logoId":"6ae226c2-935f-4c06-8e18-b938bcf74942","isLogoAvailable":true,"helpCenterTitle":" .","sharedPortalName":"Welcome to AccessFlow","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":" .","sharedPortalName":"Welcome to AccessFlow","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#888888","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2c452763-046e-480c-b8f3-e780bec5243f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDVhYWFlMy01MjQ2LTQ0ZWEtOWUzNS00OTY4NGUwMjM1MTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJjNDUyNzYzLTA0NmUtNDgwYy1iOGYzLWU3ODBiZWM1MjQzZiI6WyJyZWFkIl19LCJleHAiOjE3MzU4NDY3NDQsIm5iZiI6MTczNTg0NjE0NH0.BsM8qNJEsBtC4-3RyL3vcEn_k-ncEGAQ_CTQQ4t0Kbo&client=5d5aaae3-5246-44ea-9e35-49684e023519&height=300&mode=fit","bannerMediaApiFileId":"2c452763-046e-480c-b8f3-e780bec5243f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"as","projectId":10019,"serviceDeskId":4,"name":"Access Flow Global Support","description":"<p>Welcome! You can raise a request for AccessFlow Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"58","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[16],"key":""},{"id":"49","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[16],"key":""},{"id":"56","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[17],"key":""},{"id":"62","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[17],"key":""},{"id":"53","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[16,17,19,20],"key":""},{"id":"54","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[16,20],"key":""},{"id":"55","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[19,20],"key":""},{"id":"50","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[16,31],"key":""},{"id":"61","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[17],"key":""},{"id":"63","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[17,19],"key":""},{"id":"97","name":"Training & Documentation","descriptionHtml":"","callToAction":"Training & Documentation","introHtml":"<p>Training & Documentation</p>","icon":10511,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[31],"key":""},{"id":"98","name":"Training & Documentation","descriptionHtml":"<p>Please complete the below form.</p>","callToAction":"Training & Documentation","introHtml":"<p>Training & Documentation</p>","icon":10502,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[31],"key":""},{"id":"57","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"51","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"59","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"52","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"64","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"60","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://accessflowglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"AccessFlow Software Platforms (Visitor / Contractor / Compliance)"},{"id":19,"name":"High Level Integrations"},{"id":20,"name":"Servers, Tablets and Devices"},{"id":16,"name":"Common Requests"},{"id":31,"name":"Training & Documentation"}],"orderMapping":{"31":[98,97,50],"18":[50,58,59,60],"16":[58,50,53,54,49],"17":[63,53,56,62,61],"20":[53,54,55],"19":[53,55,63]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"89961f9c-df4c-3d5f-83ec-45ffb96739ef","appLinkName":"","appLinkUrl":"","spaceKey":"AS","spaceName":"AccessFlow Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AS","serviceDeskId":4,"kbLinkDomainURLs":["https://accessflowglobal.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AS","userLanguageHeader":"Version 1.3.624.0 Release Notes","userLanguageMessageWiki":"<p><a href=\"https://accessflowglobal.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/AFQ/pages/99254273\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://accessflowglobal.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/AFQ/pages/99254273</a></p>","defaultLanguageHeader":"Version 1.3.624.0 Release Notes","defaultLanguageMessage":"https://accessflowglobal.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/AFQ/pages/99254273","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZDVhYWFlMy01MjQ2LTQ0ZWEtOWUzNS00OTY4NGUwMjM1MTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU4NDczNDQsIm5iZiI6MTczNTg0NjE0NH0.5P9m8xvPvS8pMw0GUMJd3yfjizmgpZGof-FEL5Qtd1s","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"5d5aaae3-5246-44ea-9e35-49684e023519","tokenDurationInMins":20}},"sharedPortal":{"name":"Welcome to AccessFlow","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://accessflowglobal.atlassian.net/wiki","kbLinkDomainURLs":["https://accessflowglobal.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}